Designing Your Online Experience with Miscreants in Mind

Stephen “Stepto” Toulouse, former Director of Policy and Moderation on Xbox LIVE and current Security Advisor to Electronic Arts, walks you through the essential design considerations when creating online interaction. There will always be miscreants. The trick is to have an approach to design for a system with data and instrumentation to know how users interact, a moderation function that takes action, and tools for the user to scope the experience by limiting their exposure to the bad guys.