Schedule

The Intersection of Customer Relations and Healthy Community

Speakers:

Mistakes were made. The community is angry. Now what? Community Managers will tell you that there’s no magic spell to quell a community uprising, but keeping your community healthy through engagement can help minimize the fallout. Lean how to handle your unhappiest customers and turn mistakes into victories with examples from the industry. With Community, Customer Service, Social Media, and Marketing moving to the intersection of “Customer Relations” can you really afford to miss out?